High demand this season. Basket reserved 15 minutes.

Shop


Contact

We're here when you need us

Orders, delivery, returns and product help, one calm desk for every SORA Climate purchase

What we can help with

Choose the path that fits, then email or use the form below

  • Orders & delivery

    Dispatch timing, tracking updates, address changes before the parcel leaves

  • Returns & RMA

    Change of mind or unused goods, always wait for written RMA before shipping anything back

  • Faults & technical

    Setup questions, warranty faults, photos and serial numbers speed things up

  • General

    Product advice, trade or project notes, anything else about your purchase

Returns & faults

Protect your parcel and your refund, follow this sequence every time

Do not ship goods until you receive written RMA instructions from SORA

  1. Email hello@soraclimate.com with your order number and a short note on the issue
  2. Wait for written RMA approval and the returns hub address (never a private home)
  3. Pack as instructed, then send only to the address on that approval

Heavy and commercial kit uses courier or pallet collection booked by SORA after approval
Unsolicited returns to a residential address cannot be processed

Read the Return & refund policy

Trader details

Clean facts for invoices, warranties and account notes

A calm desk for high-value kit

Quiet luxury appliances deserve a steady reply, not a call-centre scramble

  • Same ops team Form and email land in one inbox that already handles customer replies
  • UK business hours Typical reply within one working day, faster when your order number is included
  • Written before you ship RMA first, then returns, so high-value purchases stay tracked and insured

Send a message

We read every note and reply by email

Prefer inbox directly? hello@soraclimate.com