SORA Climate

Air conditioning FAQ

Answers to the questions UK shoppers ask before buying quiet-luxury cooling from SORA Climate.

Pricing & trust

Do SORA prices include VAT?
Yes. All prices shown include UK VAT where applicable.
Do you show fake "sold today" counters?
No. We only show honest signals such as factory lead times — never invented scarcity.

Installation

Do you install wall-mounted air conditioners?
No. SORA supplies pre-charged split systems only. UK law requires a certified F-Gas engineer — arrange your own fitter and add their credential on the product page before we dispatch.
Can I use a portable in a flat without drilling?
Yes. Plug in, fit the window kit, vent the hose — no permanent holes.
What counts as a standard install?
When you arrange your own engineer, a typical domestic single-split up to 3.5 kW with up to 3 m pipe, ground/first floor, exterior wall, and an existing 13 A socket. Extra pipe, pumps, scaffolding, or dedicated circuits are quoted by your installer — SORA sells equipment only.

Product choice

Which systems are quiet enough for bedrooms?
Premium splits (Daikin Emura, Mitsubishi MSZ-LN) and Meaco Cirro portables — check each PDP for night-mode dB and lifestyle context.
Single-hose vs dual-hose portable?
Dual-hose heat pumps keep room pressure stable and cool faster in heatwaves; single-hose units are simpler but less efficient in very hot rooms.

Delivery & aftercare

How long is delivery?
Portables and fans typically 3–7 days Express Air; splits vary by freight method — see each product page and Shipping.
Finance?
Klarna Pay in 3 on eligible high-ticket SKUs — shown on the product page when available. 18+. T&Cs apply.
Warranty?
Manufacturer warranty as supplied with the unit; your SORA order is proof of purchase.

Still unsure? Email hello@soraclimate.com with your room size and postcode.