SORA Climate
Air conditioning FAQ
Answers to the questions UK shoppers ask before buying quiet-luxury cooling from SORA Climate.
Pricing & trust
- Do SORA prices include VAT?
- Yes. All prices shown include UK VAT where applicable.
- Do you show fake "sold today" counters?
- No. We only show honest signals such as factory lead times — never invented scarcity.
Installation
- Do you install wall-mounted air conditioners?
- No. SORA supplies pre-charged split systems only. UK law requires a certified F-Gas engineer — arrange your own fitter and add their credential on the product page before we dispatch.
- Can I use a portable in a flat without drilling?
- Yes. Plug in, fit the window kit, vent the hose — no permanent holes.
- What counts as a standard install?
- When you arrange your own engineer, a typical domestic single-split up to 3.5 kW with up to 3 m pipe, ground/first floor, exterior wall, and an existing 13 A socket. Extra pipe, pumps, scaffolding, or dedicated circuits are quoted by your installer — SORA sells equipment only.
Product choice
- Which systems are quiet enough for bedrooms?
- Premium splits (Daikin Emura, Mitsubishi MSZ-LN) and Meaco Cirro portables — check each PDP for night-mode dB and lifestyle context.
- Single-hose vs dual-hose portable?
- Dual-hose heat pumps keep room pressure stable and cool faster in heatwaves; single-hose units are simpler but less efficient in very hot rooms.
Delivery & aftercare
- How long is delivery?
- Portables and fans typically 3–7 days Express Air; splits vary by freight method — see each product page and Shipping.
- Finance?
- Klarna Pay in 3 on eligible high-ticket SKUs — shown on the product page when available. 18+. T&Cs apply.
- Warranty?
- Manufacturer warranty as supplied with the unit; your SORA order is proof of purchase.
Still unsure? Email hello@soraclimate.com with your room size and postcode.