Contact information

Contact SORA Climate

Use the details below for orders, delivery questions, returns (RMA), faults and general support.

Customer service

• Email: hello@soraclimate.com
• Operations: soraclimate.ops@gmail.com
• Telephone: 07379 435069 (UK, Mon–Fri business hours)
• Returns & faults: email with your order number — do not ship goods until you receive written RMA instructions. See Return and refund policy.

Trader details

• Trading name: SORA Climate
• Trader: Israyel Mills

Important: Approved returns use the SORA returns hub — the address is emailed on RMA approval only. Heavy and commercial equipment uses courier or pallet collection booked by SORA.

Online store

• Website: egx3zh-1n.myshopify.com
• Shipping information: Shipping policy and delivery page
• Business & critical cooling enquiries: hello@soraclimate.com — include company name and project postcode

Last updated 27 July 2026.